Customer Service

Ordering and Payment

We accept Visa, Master Card, Discover and American Express. Credit card orders may also be placed online, by phone at 1-866-569-4928 or faxed to 202-737-7740. Departmental purchase orders are accepted. Please call 1-866-569-4928 to place an order with a purchase order.

The NLEOMF uses secure transaction software and encrypted payment processing. Protecting your personal information is critically important to us. We will not share or exchange your ordering information with any other organization. For more information, please review our privacy policy.

Visitors Center & Store

You can also purchase gifts at our Visitors Center & Store, located at:

400 7th Street, NW
Washington, DC  20004

We are open:

• Monday through Friday, 9 am – 5 pm
• Saturday, 10 am – 5 pm
• Sunday, 12 noon – 5 pm.
• Closed most major holidays — for a complete schedule, please call the Gift Shop at 1-866-569-4928

Shipping

All orders will be shipped via UPS Ground, usually within 4-5 working days from receipt of your order for in stock items. Please allow transit time. (To estimate UPS shipping times, visit www.ups.com/maps; enter 20004 as the zip code of origin.) Please allow 4-6 weeks for personalized bracelets. Sorry, we cannot ship to PO Boxes.

Shipping and handling charges are based on the total price of an order. Refer to the chart below for these charges. For online orders, shipping and handling are calculated automatically at checkout.

For expedited shipping, please call the NLEOMF Gift Shop at 1-866-569-4928; we will be happy to make arrangements.

Orders outside Continental U.S.

Orders outside the continental U.S. or orders using international credit cards will not be processed online. Please fax any international/outside continental U.S. orders to 202-737-7740.

Discounts

NLEOMF supporters can save 10% on most purchases. Quantity discounts of 10% for 10 or more and 25% for 100 or more of the same item are also available for most items. For more information, call the Gift Shop at 1-866-569-4928.

Order Cancellations and Changes

Cancellations can be made before an order has shipped by calling 1-866-569-4928 and referring to the order number. If your order has already shipped and you wish to make changes, additional shipping, handling and restocking costs may apply.

Returns

If you are not completely satisfied with any item you purchase, simply return it within 30 days for your choice of a replacement or refund. All items to be returned must be in original packaging/shrink wrap and in sellable condition. Please enclose a copy of your receipt and your contact information.

Refunds for returned items will be credited to the original form of payment. Shipping and handling charges are non-refundable.

Damages

If an item was received damaged, please notify us within five days of receipt at 1-866-569-4928.

Order a Catalog

The Rose & Shield is regular publication of the NLEOMF that includes our commemorative gift collection, as well as other important Memorial news and information. Click here to be added to the Rose & Shield mailing list. To request the latest issue of the Rose & Shield, please send an email with your full name and mailing address to retail@nleomf.org.

Email/Phone

Email: retail@nleomf.org
Phone: 1-866-569-4928 or 202-737-3213
Fax: 202-737-7740


Address

400 7th Street NW (7th and D Streets NW)
Washington, DC  20004
Phone: 202-737-3213


Store Hours

Monday-Friday: 9 am to 5 pm
Saturday: 10 am to 5 pm
Sunday: 12 noon to 5 pm